🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment. First identified over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an clear candidate for digital platform algorithms. Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, in which large companies are allocating substantial funds to content creators and putting fewer resources into promoting products in legacy broadcasters. A Journey from Drilling to Digital Originally produced in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Currently, a wave of content from users have documented the product’s widespread use in “practical tricks”. Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for noisy doorways. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers. Capitalising on the Conversation Spotting its digital renaissance, strategists within the corporation boosted the tips by asking their own scientists to test them and providing creators with the outcome data. Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. So too were ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were refuted. The ‘Social Listening’ Strategy Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators. This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. Unilever's CEO, recently appointed, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material. Adapting to New Consumer Habits The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without killing the party” was crucial. “How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and sharing usage tips. “There’s this moving away from a broadcast model, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. Changes in digital feeds means that these audiences appear specific, yet they are vast. “Having your brand advocated by consumers, mentioned by individuals, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.” A Seismic Media Shift The approach indicates seismic changes taking place in media consumption, with Gen Z and millennial audiences allocating more attention to digital networks than legacy broadcast and print media. The shift is reflected in declines in traditional media advertising. In the UK, commercial funding for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019. The Rise of the Creator Economy Additionally, it points to a blurring of media roles as brands effectively act as media producers, partnering with numerous influencers to boost their products. Leon Harlow said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines. “Numerous corporations inform us people trust recommendations from the creators they engage with over traditional advertisements. It's an ongoing shift.” He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness. Such methods are increasing. Advertising spending on influencer marketing is increasing four times faster than the broader media sector. In the US, it has over doubled since 2021 and is projected to reach substantial figures in 2025. TV's Lasting Role Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse. Sykes said: “Among the most effective advertising investments is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”